From store deliveries
If the product you have ordered is one we have already stocked in our store, we will book that parcel to be collected by the courier the following day from our store. Currently, we have partnered up with DPD to deliver all of your goods as of next day delivery. (Please note that Baby Island is not responsible for delayed items once picked up by the courier). Often during hectic periods such as Black Friday, Cyber Monday, and Boxing Day, there can be a delay in the courier coming to collect your parcel. However, if this is the case, we will update you on either your email, text, or telephone call as soon as we are aware.
Often the products you have ordered may be a drop-ship item. For example: with Ickle Bubba & Venicci. This means that we will order the product you have chosen with the suppliers and pass over your contact and address details to them to ship the product directly to you. Please note, the suppliers may not be providing a next-day-delivery service. However, Baby Island can still inform them to deliver your goods as soon as possible.
Regardless of whether the collection has been organised by Baby Island or by the suppliers, you will receive your tracking number via email or text once the courier has picked up your order.
Suppose the product you have ordered is not currently in stock for Baby Island or the suppliers. In that case, we will still put your order through with the suppliers and contact you to let you know when the next delivery window is. Often this could be in a few weeks to a couple of months. Suppose you're a customer who needs your items immediately because your due date is around the corner. In that case, we will provide you with a free temporary replacement such as a car seat or moses basket until your goods have arrived. Secondly, suppose the delivery window is a long while wait, or it gets delayed further. In that case, Baby Island is more than happy to provide you with a complimentary item to your order or a discount for your next purchase.
*DELIVERY WINDOW DATES FOR ALL BACK-ORDER ITEMS WILL BE DISPLAYED IN THE DESCRIPTION SECTION UNDER EACH PRODUCT*
Currently, Baby Island is offering free delivery on all items.